Money held safe

How your payment is protected

1. You pay CutPrice, not the seller. The seller sees your payment is secured, but cannot access the funds yet.
2. You get the item first. Collect it or have it dispatched, and check it against the listing.
3. You confirm — or you don't. Tap "Confirm receipt" and the seller is paid. If something's wrong, open a dispute instead.
4. Auto-release after 3 days. If you don't confirm and don't dispute, the sale completes automatically after 3 days so sellers aren't left waiting indefinitely.

If something's wrong with the item

Open a dispute before confirming receipt — once you confirm, the sale is treated as done. A dispute pauses the payout and puts the order in front of the CutPrice team, who review the listing, the item as received, and both sides' account before deciding on a refund or release.

What's covered

• The item never arrives.
• The item is materially different from what the listing described (wrong item, not functional as claimed, missing what was promised).
• A rated, active, verified seller turns out to have misrepresented the listing.

What's not covered

• Minor cosmetic differences already disclosed in the listing's condition rating (e.g. "fair" or "for parts").
• Change of mind after you've already confirmed receipt.
• Damage that happens after you've confirmed the item was received in good condition.

Every seller is rated

Ratings and review counts are built entirely from completed orders — visible on every listing and every seller's public profile before you buy, not just after.